HOW WE WORK
The idea behind East London Cloth curtains is a simple one. To produce curtains which are of a handmade quality and nature, using the finest quality fabrics, whilst making the process easy to navigate and the pricing accessible.
With the aim of creating a timeless finish, all of our curtains maintain the same look, are made to the same design and are tailored to your window.
The
ORDERING PROCESS
Outlined below are the 3 routes to buying East London Cloth curtains for your home.
Use this as a guide to help you plan your project — or work backwards from a deadline if you already have one in mind.
Whether you’re happy to manage things independently or would like more support along the way, we offer a few different ways to work with us.
1 - Supply only
Recommended for - cafe curtain and cafe pole orders and full length sheers (where the pole is in place)
This option is best if you’re confident measuring and installing yourself.
Measure
Use our online guides to measure for your curtains, this should give you all the info required to order with confidence.
Order
Samples first then, once ready, using our online product listings, input your measurements to generate bespoke pricing and order your curtains.
DELIVERY
We make and deliver your curtains in 3 weeks ready to install. (UK - 4 weeks for overseas customers)
2 - A LITTLE EXTRA SUPPORT
Great for - bay windows, large orders, (5 or more cafe curtains), full length sheers where the pole is required
If you’d like a second pair of eyes, we can help remotely with:
Window suitability
Unsure if our products will work in your home?
Please send in pictures of your windows stating the product you have in mind to shop@eastondoncloth.co.uk for review.
reviewing measurements
Book a measuring check appointment with an expert, they'll be able to double check your order will arrive as expected.
Fabric and curtain style
Need assistance in choosing which ELC linen will be right for your room? Book a call with the team here.
3 -FULL PROJECT SUPPORT
This route is best for more complex or full house projects, where you’d like us to manage the details.
Our projects team can support your project from early planning through to installation (location and capacity dependent). This can include:
1) Consultation
Request a planning appointment with one of our designers, who will work with you to spec East London Cloth products within your home. This can either be done remotely or in store.
2) MEASURE/ORDER
Once your plan is costed & order is confirmed, your designer will arrange either a remote measure check or an onsite measure with a third party company if appropriate.
3) Installation
Once measurements finalised your curtains will be professionally installed within approx 4 weeks of order confirmation.
PROJECT FAQS
Typically, we would advise getting in touch AROUND 2 MONTHS AHEAD of your ideal installation date. This allows time for planning, measuring, making and scheduling.
That said, we can work on projects with shorter timescales on a case-by-case basis, depending on availability and scope.
To make the most of any appointment or enquiry, please include the following information:
- Photos of your windows
- Rough dimensions
- What curtains or products you’re looking for
- Installation location
Providing this upfront helps us give more accurate advice and move things along more efficiently.